General Information
- What happens if my top up gets lost in transit?
- In-store card error message
- Do I have to spend the whole value of my e-voucher in one go?
- I am trying to place an order and I am receiving a “card type not supported” error when entering my card number. Why is this?
- I am unable to pay with a credit card or Amex card on the website. Why is this?
- How long does it take to receive an e-voucher?
- Can the store card be topped up in-store?
- How do I reload my store card?
- Can the store card be reloaded?
- My store card has not arrived
- How long does it take to receive a physical store card?
- Do I have to spend the whole amount in one transaction?
- Can someone else use my gift card?
- What postage options are available to me?
- What are the store cards?
- How does the store card scheme work?
- Where do I register for the store cards?
- Is there any charge for signing up or using the store card scheme?
- My store card did not arrive in the post
- I have not received my e-voucher by email
- Is there a cost to the charity?
- Once I have requested a store card how long does it take to be delivered?
- How many cards can I have on my account?
- Is there an expiry date for store cards/ e-vouchers?
- What donation will my charity receive?
- Can I change the charity I am supporting?
- Can Gift Aid be claimed from these donations?
- SVM Terms and Conditions