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  1. Help & Support | Give as you Live Instore
  2. General
  3. General Information

General Information

  • When will my donations be added to my Instore account?
  • My store card has not arrived
  • What are the store cards?
  • How do Give as you Live Instore Cards work?
  • What happens if my top up gets lost in transit?
  • How long does it take to receive an e-voucher?
  • Can the store card be topped up instore?
  • How do I reload my instore card?
  • Can the instore card be reloaded?
  • Do I have to spend the whole amount in one transaction?
  • What postage options are available to me?
  • Is there any charge for signing up or using the store card scheme?
  • I have not received my e-voucher by email
  • Once I have requested a store card how long does it take to be delivered?
  • How many cards can I have on my account?
  • What donation will my charity receive?
  • Can I change the charity I am supporting?
  • Can Gift Aid be claimed from these donations?
Help & Support | Give as you Live Instore