Please allow 7 working days from placing your order for standard first class delivery. If your card has still not arrived, please contact our card provider SVM Global on firstname.lastname@example.org or via 01709 303 107.
If your card has been lost or stolen in the post, we will endeavour to deactivate the card and transfer the balance to a new card which will be sent to you. With the exception of cards sent by tracked and insured mail, you will be required to pay postage fees for the reship as well as an administration fee of £2.50. Should the card balance have been spent, or in the case of voucher or pre-loaded card orders, you will need to pay for the replacement of the order, except in the case of orders sent by tracked and insured mail. SVM will not be liable for any missing funds if the delivery method wasn’t insured.