Please see our card providers (SVM Global) return policy below:
Requests for order cancellation must be made in writing within 14 working days of receipt of order. Orders sent by first class mail or Special Delivery will be deemed to have arrived the next working day after dispatch. Reloads will be deemed to have been delivered 48 hours from when the order was placed. Refunds will be made back to the credit / debit card used to purchase. Vouchers, and Gift Cards in some instances, must be returned by registered postage. SVM accept no responsibility for their return or for postage payable. Refunds can only be made for funds still on the Gift Card that have not been spent.
The above refund policy does not apply to digital orders. By submitting your digital order to be processed, you agree to waive your rights to a 14 day cooling-off period as per Consumer Contracts Regulations. You accept that you do not have the right to withdraw from the transaction once the delivery of product has commenced, at which point your transaction is final.
If you have any queries regarding refunds, please contact SVM’s customer care team at firstname.lastname@example.org or via their contact number 01709 303 107. SVM’s customer care helpdesk is open from 8am to 7pm Monday to Friday.